The Quality Series presents:

Restec Provides High Quality Emergency Response Equipment, Training and Rescue Services to the Largest and Most Challenging Sites in Chile and Beyond

Similarities of climate, demography and geography make California and Chile mirror images

© 2015 R. Mena / Javier Z
Rescate y Tecnología Limitada (Restec) is a company located in Santiago, Chile which provides a wide array of clothing, equipment, protective gear, vehicles, and other items used by emergency personnel throughout the country. Founded in 1995, the company has expanded its offerings in response to client demand. So in addition to making the highest quality goods from North America and Europe available to Chilean customers, Rescate y Teconología also makes vehicles available for rent, and their experienced professionals offer risk analysis consultancy and training in emergency management. Restec has been selected to receive the BID Quality Crown Award for 2015.

California and Chile: Mirror Images in Opposite Hemispheres

Chile welcomes some 4 million visitors a year from abroad, and tourism is big business. However, few of those visitors come from the United States. One reason is that, in spite of the fact that both countries are in the Americas, travel time from the United States to Santiago is typically longer than it is for the most popular destinations in Europe.

For Californians, there is another reason: California and Chile have so much in common that a visitor from Los Angeles may feel that after 15 or more hours of travel and some $850 in airline tickets that he’s landed at home. Culturally, geographically, economically and demographically, it would be hard to find two places further apart which have so much in common.

Chile’s economy has a dynamism that is often associated with California. Politics have been tumultuous in both places. California and Chile both experienced 19th century gold rushes, have important port cities and oil refineries, and remarkably were the sites of two of the most well known episodes of cannibalism in modern history, both occurring in snow covered wastelands. In California, it was the Donner Party that endured four months in the Sierra Nevada mountains, in Chile 130 years later, survivors of Uruguayan Air Force Flight 571 passed 72 days in the Andes.

Both Chile and California are bordered by the Pacific on the west and an imposing mountain range to the east. Both enjoy a mild, dry Mediterranean climate in the center, though Chile’s peculiar geography spans a much greater range along its lengthy spine, from the driest place on earth in the north to the soggy south. And both often struggle with smog, earthquakes, droughts, floods, and fires.

The sprawling capital of Santiago has architecture similar to Los Angeles and the same air pollution issues. Both cities have a Mediterranean climate, and suffer from earthquakes. Droughts, floods, and fires are common, and green movements are politically popular, with a high awareness of the importance of environmental sustainability, a commitment to renewable energy, and a well developed market for organic products.

Chile is much longer north to south than California, but if one superimposes the Golden State on a map of Chile at similar latitudes, the geographic similarities are striking. At the lower latitudes the climate is dry, with cold Pacific waves bathing sandy beaches. As one goes to higher latitudes, the weather gets wetter and there are scenic bays and tall conifer forests. Both have a central valley with a coastal mountain range and a larger range of mountains inland (although Chile’s is taller and closer to the sea).

As is true of any coastal community, beaches are enormously popular. Aficionados of the sea on both sides of the equator can enjoy whale watching, feel the fog roll gently in of a morning, and go surfing in the Pacific along the coast which gets rockier at higher latitudes.

For lovers of fauna, condors can be found taking advantage of thermals generated by the sea and the mountains, and pelicans fish in the waters off of Puerto Montt as well as Santa Barbara. Most Californians would feel at home hearing the Spanish language on the streets, as more than one third of los angelenos speak Spanish as their first language, and the Chilean population consisting largely of people of mixed Spanish and indigenous descent would not be out of place stateside. And don’t forget the wind farms on ridges, the result of a push towards greener energy and less reliance on oil imports in both places.

Disaster Prevention and Relief

The aforementioned prevalence of fires, earthquakes, and oil refining, as well as the importance of mineral extraction in Chile, has created a critical need for emergency services and equipment. Restac has been filling those needs in Chile since 1995. As representatives of European and North American brands which meet the highest quality standards and certifications required at the international level, Restec sells equipment and materials for fire control, breathing apparatus, equipment and materials for operations with hazardous materials, equipment and supplies for rescue in steep terrain and underground, and equipment for trauma care.

Over the past twenty years, Restec has grown so that it provides services in a wide array of industries, such as Petrochemicals, Oxygen Plants, Liquefied Natural Gas, Chemical Processing Plants, Copper Foundries, Port Facilities, Open Pit Mines, Underground Mines, Electroextraction Plants, Solvent Extraction Plants, and Emergency Services.

Advisory services for emergency personnel cover the entire range of training needs specific to these groups, including implementation of preventive measures; review, inspection and performance governed by procedures and instructions outlined in Emergency Response Plans; inspection of the means for ensuring emergency management operations; emergency drills and evacuation procedures; advice in designing and implementing emergency action plans; and direct intervention in emergency management. Over the years, Restec has ventured outside of its home base in Santiago, and their people can be found in the Chuquicamata mine, the largest open pit copper mine in the world, located just outside of Calama at 9,350 feet; the Minera San Cristobal in Bolivia; the ENAP Refinery in Concón and the Collahuasi copper mine located in northern Chile at an altitude of more than 12,000 ft. All of these are large scale operations located in challenging places requiring the highest level of expertise in logistics and emergency response.

© 2015 R. Mena / Javier Z
Specifically, Restec teams are available 24 hours a day, 365 days a year to remediate chemical emergencies, spills or leaks, provide fire control, perform rescues on steep slopes and within collapsed structures, escort transports of hazardous materials, and inspect emergency equipment.

A Trusted Partner Keeping People Safe

Restec has as its stated goal to be more than a mere service and equipment provider. Instead, it functions as a partner with its clients, often shoulder to shoulder with customers’ professionals. Because of their close working relationships, Restec gives its clients increased levels of security, helps them optimize financial resources for maintenance and prevention, ensures compliance with existing legal regulations for security and emergency response, reduces insurance premiums, and improves public and corporate image.

National and International Certifications

It should be expected that a company devoted to safety would submit itself to audit by third party certification bodies, and Restec is no exception. In addition to being ISO 9001 certified,Restec also has NCh 2728: 2009 Quality Certification and is a member of Member of the National Fire Protection Association for sale of equipment and emergency vehicles and is registered with Chile Compras, Chile Proveedores, Achilles, Quadrem and Repro-Enap for services, consultancy, and training in protection as well as for the sale of equipment and emergency systems.

Restec personnel also receive recurrent training at the annual Texas A & M University Fire School, the most prestigious and rigorous fire training event held in the United States.

The BID Committee was particularly impressed with Restec’s broad range of services, its dedication and track record at large, hazardous work sites, and its insistence on providing only highly trained personnel and top brands to its clients. Because of its commitment to continuous quality improvement and customer service, Restec has been selected to receive the BID Quality Crown Award for 2015 at the convention in London.


BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries. The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level. Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.