Quality in Finance Means Innovating New Products and Meeting Customer Needs

Microcapital – Sociedade de Microcrédito, Lda based in Luanda, Angola

Serving customers as a non-banking financial institution with branches across the country, Angolan microcredit organization enhances lives and builds opportunities

© 2016 Ramen / David V.

One of the most widely celebrated new financial concepts to emerge in the late 20th century is the idea of microcredit: very small loans that are usually extended to individuals who lack collateral or credit history that are meant to fund the creation and growth of microenterprises, such as farms, trucks, small scale retailing operations, and more. Microcredit has been used around the world to not only help people improve their lives and the lives of others, but to revolutionize entire sectors and economies. The only difference between subsistence farming and productive farming, for example, are a few key investments in modern tools and equipment. Microcredit has been used to great effect in other sectors as well, as it gives financial opportunities and tools to those who traditionally wouldn’t have access to any kind of credit.

Located on the Atlantic coast of southern Africa, Angola has long been considered an economic rising star in Africa, growing its economy through a steady dedication to its core industries and extensive amounts of international cooperation and investment. Ever since the end of its civil war in 2002, Angola’s economy has been among the fastest growing in the world, largely on the back of export revenue from its oil and diamond industries. But petroleum and mining are not enterprises that any individual can break into, as it takes immense amounts of capital to get an operation like that underway. With a population of over 25 million, and several growing urban population centers around the country, Angola is ripe for growth in many sectors, and it is small-scale entrepreneurs who will be responsible for developing the kinds of small businesses that make an economy work, and grow the middle class.

Angola is fortunate, then, to have a high quality organization working in the microcredit industry. Microcapital – Sociedade de Microcrédito, a non-banking financial institution, has been partnering with customers to combat poverty and create jobs since 2014. The company has been so wildly successful that, in just two and a half years of operations, it has already expanded to operating 8 branches around the country, with thousands of customers served.

© 2016 Ramen / David V.

Microcredit in Angola is defined as loans totaling up to 1 million Angolan Kwanza (AOA), about $6,000 US dollars, so Microcapital offers loans in differing amounts up to that maximum. The company has created products that are specifically suited to the needs and requirements of its different types of customers. Products that Microcapital have created include loans and lines of credit meant for groups wishing to start a business, for individual entrepreneurs, for farmers, and for financing travel, and many others.

To Microcapital, Quality Management is of the utmost importance. For one, Quality Management helps “ensure that all legal requirements, statutory and customer requirements are met,” especially important within a highly regulated industry such as finance. The company has grown through the fostering of a deeply ingrained company culture, and a system of values that places high importance on independence, credibility, rigor, professionalism, appreciation of human capital, and a strong team spirit.

Still in its formative years as a business, Microcapital has repeatedly proven that it has the leadership, the Quality, and the culture, and products to continue growing and to continue serving the communities in which it works. For its contributions to Angola’s growing economy, for its provision of a highly valuable service, and for its innovative products, Microcapital – Sociedade de Microcrédito has been selected to receive one of the most prestigious international recognitions of organizational quality: the BID International Quality Award.


BID is a private and independent organization founded in 1984, whose primary activity is business communication orientated towards quality, excellence and innovation in management. A leader in the broadcasting of Quality Culture, BID recognizes those companies and organizations which lead the most important activities in the business world, and is considered the founding organization in the broadcasting of the Culture of Quality, Excellence and Innovation in 179 countries. The trophy symbolizes a pledge to the principles of Quality Culture. The QC100 Total Quality Management Model, together with the Quality Mix program, media coverage of the convention and its impact on the community and business sector, create an unmatched platform for continuous improvement within the organization and awareness of the achievements of the company at an international level. Awards are given only to those who are committed to improving their Quality Culture based on the principles of the QC100 Total Quality Management Model. Candidates are proposed by the leaders of previously awarded companies who they consider worthy of the award. Especially meritorious candidates may also be nominated. The International BID Quality Award Selection Committee then chooses the winning companies who will receive the award in New York, Paris, Geneva, Frankfurt, Madrid and London.